Working for Expotel
Equal opportunities
Expotel operates an equal opportunities policy, which means that we are committed as far as possible to achieving and maintaining a workforce that broadly reflects the local community within which we operate.
No employee or potential employee should therefore receive less favourable treatment due to their race, creed, colour, nationality, ethnic origin, religion, sex change, sexual orientation, marital status, membership or non membership of a trade union or, unless justifiable, disability.
We monitor the diversity of our work force to ensure that we are meeting this policy.
Our Vision
To be the UK's best hotel, conference and travel booking service to business and on-line customers through excellent service, innovation and value for money
Our Purpose
What are we doing to get there?
- Building professional teams with great skill set, who can deliver excellent customer service
- Delivering a fast, accurate and efficient booking service for our customers
- Providing continuous access to Management Information to demonstrate the value we deliver
- Delivering the best value possible to our customers by understanding our markets
- Providing an efficient payment administration service to minimize customers costs
Expotel Values
We launched our new company Values in March 2011. The values are the guiding principles in achieving our Vision and Purpose. The Values are:
Passionate
We are self motivated, focused, diligent and committed to being the best we can be as individuals and Expotel.
- We are pro-active in our daily activity
- We have a positive, can do attitude in all we do
- We are willing to go the extra mile for our internal and external customers and each other
- We aspire to achieve excellence in all we do by continually challenging ourselves and others
Innovative
We continuously seek to improve the quality of all we do by improving our systems and our skills.
- We should know our business best
- We deliver fast and simple processes
- We eliminate unnecessary bureaucracy
- We generate new ideas to meet the needs of our internal and external customers
- We pursue and embrace new concepts to support our evolution
Customer Focused
We treat both external and internal customers the way we would want to be treated.
- We give outstanding quality of service so that existing customers are loyal and new customers are delighted
- We don't forget to say please and thank you
- We give all customers a fair deal
Teamwork
We build and maintain great long term relationships with our internal and external customers, suppliers and each other.
- We communicate openly with one another
- We deliver on our personal commitments
- We focus on our goals
- We address conflicts with integrity
Trustworthy
We are honest, respectful and honourable in all we do to protect our internal and external customers, ourselves and Expotel.
- We report accurately based on facts not spin
- We respect others
- We encourage diversity of opinion
- We follow the company processes faithfully
In our roles, we all need to think about what each of the values means to us and then think about how we can improve the way we work to relate each of the values to ourselves.
Day in the life
The best way to find out what it is like to work for Expotel is to hear what some of our staff have to say. Click on the links below to find out what it is like to work in the roles of Hotel Reservations Consultant, Conference Consultant and Senior Conference Consultant - International Conference & Incentives.
Hotel & Rail Consultant
Business Support Consultant